Privacy Policy

1. Introduction

Welcome to 8l9, an online gaming platform serving players across Bangladesh. At 8l9, we are deeply committed to protecting the privacy and personal data of every user who registers, plays, or interacts with our platform. This Privacy Policy explains in clear terms how we collect, use, store, share, and protect your personal information when you access or use our services at https://8l9.bio.

By creating an account, using our website, or accessing any of our gaming services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform immediately. We encourage you to review this policy carefully and contact our support team if you have any questions.

This policy applies to all users based in Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Our platform is intended for adults aged 21 and above, and we take our responsibility to handle personal data with care very seriously.

2. Information We Collect

8l9 collects several categories of personal and technical information in order to provide a secure, personalised, and seamless gaming experience. We collect only what is necessary for the purposes described in this policy and do not retain information beyond what is reasonably required.

Account Registration Data

• Full name, username, date of birth, and gender as provided during registration.
• Email address and mobile phone number for account verification and communications.
• Residential address or city within Bangladesh, used for compliance and localisation purposes.
• Government-issued identification documents where required for age and identity verification (KYC).

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Account balance history and bonus allocations associated with your player account.
• Betting history, game session data, wagering records, and free spin usage logs retained for audit purposes.

Technical and Usage Data

• IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Session duration, pages visited, features interacted with, referral URLs, and click-stream data collected via cookies and similar tracking technologies.
• Login timestamps, failed login attempts, and account activity logs used for security monitoring and fraud prevention.

3. How We Use Your Information

8l9 uses the personal information we collect exclusively for legitimate business and operational purposes. We do not engage in profiling for advertising sales to third-party advertisers. The specific purposes for which we use your information include:

• Account creation, authentication, and ongoing account management throughout your time as a registered player on 8l9.
• Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card-based methods, and maintaining accurate financial records.
• Delivering personalised promotions, bonus offers, free spins, and relevant game recommendations based on your play history and stated preferences.
• Fulfilling our responsible gaming obligations, including age and identity verification (KYC), monitoring for problem gambling patterns, and enforcing self-exclusion requests where submitted.
• Preventing, detecting, and investigating fraud, money laundering, unauthorised account access, and any other prohibited or illegal activities on our platform.
• Improving our platform's performance, game offerings, technical reliability, and user interface based on aggregated anonymised analytics.

We will never use your personal information for purposes materially different from those described above without your explicit consent. Where we rely on legitimate interests as our legal basis, we ensure those interests are balanced against your rights.

4. Cookies and Tracking Technologies

8l9 uses cookies and similar web tracking technologies to operate the platform efficiently and to understand how users interact with our site. A cookie is a small text file stored on your device when you visit a website. Cookies help us keep you logged in, remember your preferences, and gather aggregate analytics data.

Strictly Necessary Cookies

These cookies are essential for the basic functioning of the 8l9 platform. They enable core features such as session management, user authentication, and security token storage. Without them, core platform functions would not work. These cookies cannot be disabled.

Performance and Analytics Cookies

These cookies help us understand how players use the 8l9 platform by collecting anonymised statistical data — such as which games are most popular, which pages receive the most visits, and where users encounter technical errors. This information is used only internally to improve our services and is never shared with advertising networks.

Managing Cookie Preferences

You may adjust your browser settings to block or delete cookies at any time. Please note that blocking strictly necessary cookies will impair the core functionality of the 8l9 platform and may prevent you from logging in or completing transactions. Most modern browsers — including Chrome, Firefox, Samsung Internet, and Opera Mini widely used by players in Bangladesh — provide granular cookie controls in their privacy settings.

We do not use cookies to serve personalised advertising to third-party ad networks or to track your activity on other websites outside of the 8l9 platform.

5. Sharing of Your Information

8l9 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may, however, share limited personal data with trusted third parties strictly as required to operate the platform and comply with applicable obligations:

• Payment service providers and financial institutions (including bKash, Nagad, Rocket, Upay, and card-processing partners) for the sole purpose of processing your deposit and withdrawal transactions securely.
• Game content providers and software suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) who need minimal session identifiers to deliver game content to your device.
• Identity verification and KYC compliance service providers engaged to verify the age and identity of our players in accordance with responsible gaming best practices.
• Law enforcement authorities, regulatory bodies, or courts where we are legally compelled to disclose personal data in response to a valid legal request, court order, or where necessary to protect against fraud or security threats.

All third-party partners who receive any personal data from 8l9 are contractually obligated to maintain strict confidentiality, process data only for the agreed purpose, and implement security measures equivalent to our own standards. We do not authorise any partner to re-sell or further share your data.

6. Payment and Financial Data

When you make deposits or withdrawals using payment methods such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, City Bank, BRAC Bank, or card-based methods, the actual payment credentials (mobile wallet PINs, card numbers, CVV codes, bank account details) are processed directly by the respective payment service provider and are not stored by 8l9. We retain only a transaction reference ID, amount, timestamp, and payment method type for our internal records.

All financial data held by 8l9 is stored in encrypted form and access is restricted to authorised personnel only. We apply the same rigorous security controls to financial records as we do to all other categories of personal data.

7. Data Retention

8l9 retains your personal data for as long as your player account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. In general, account data is retained for a minimum period necessary to comply with financial recordkeeping obligations and responsible gaming audit requirements. If you request deletion of your account, we will process that request and remove personally identifiable information within a reasonable timeframe, except where retention is required by law or legitimate security interests.

Anonymised or aggregated data that cannot be used to identify any individual player may be retained indefinitely for platform analytics, game performance reporting, and service improvement purposes. This data carries no privacy risk as it cannot be linked back to any individual user.

8. Your Rights

As a player on the 8l9 platform, you have a number of rights regarding your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of Access: You may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the way we use your personal data while a concern or dispute is being resolved.
• Right to Withdraw Consent: Where our processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

We aim to respond to all rights requests within 30 days of receipt. In complex cases, this may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

9. Data Security

8l9 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account and financial data, role-based access controls limiting staff access to personal data on a strict need-to-know basis, regular internal security reviews and vulnerability assessments of our platform infrastructure, and multi-factor authentication protocols for internal administrative access.

While we apply industry-standard security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected users promptly and take all reasonable steps to contain and mitigate the impact.

10. Responsible Gaming and Age Verification

8l9 is committed to providing a safe gaming environment. Our platform is strictly intended for adults aged 21 and above. As part of our responsible gaming obligations, we collect and process age verification data to confirm that all registered players meet this requirement. We reserve the right to request government-issued identification documents at any point and to suspend or close accounts where age verification cannot be completed satisfactorily.

Personal data collected during responsible gaming processes — such as self-exclusion requests, deposit limit settings, and problem gambling assessments — is treated with the highest level of sensitivity and is never used for marketing profiling or shared with third parties outside of legally required disclosures.

11. Changes to This Privacy Policy

8l9 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable laws, platform features, or operational practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via their registered email address or through a prominent notice on the platform.

Your continued use of the 8l9 platform after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8l9 handles your personal data, our support team is ready to assist you. We are committed to addressing all privacy-related enquiries promptly and professionally.

You can reach our data privacy support team by email. We aim to respond to all enquiries within 5 business days. For urgent account-related data requests, please indicate the urgency in the subject line of your message.

Email: [email protected]